What to do when your hard drive is not detected

First, decide how important the data is

If the data matters and you have no other copy, speak to a specialist before attempting repairs.

Document the symptoms

• The device type and model
• Whether the problem followed a drop or power interruption
• Whether the drive makes an unusual sound
• Whether a backup exists

Assessment before a decision

A drive not appearing does not by itself establish a particular cause. The device must be assessed in context. Request an assessment from H.D.R and discuss options and cost before work begins.